Specialist Data Recovery Β· Australia-wide

When the data
has to come back.

Hard drives. SSDs. Phones. RAID arrays. Storage devices other shops have given up on. We recover what matters, and we tell you up front whether the data can be reached.

Operated by iFix Electronics. 16 years of bench experience. NSW Health approved vendor.

The files that matter aren't always backed up.

It's the wedding photos that exist nowhere else. The video of your dad before he got sick. Five years of business records on the drive that started clicking yesterday. The thesis due Monday. The phone that took one trip too many through the washing machine.

By the time you start searching for data recovery, you already know what's on the line. We've been on the other side of that phone call for 16 years, and we know that you're not here for a sales pitch. You're here to find out if the data is recoverable, what it will cost, and how fast you can get it back.

That's what the free assessment is for. We open it. We diagnose it. We tell you the truth.

What we recover

Every storage device, every failure mode

If it stores data, we have probably seen it fail. From single-drive logical recoveries to multi-disk RAID rebuilds, with Class 100 cleanroom work available through specialist partners when platter-level recovery is required.

Hard drives (HDD) Solid-state drives (SSD) NVMe drives iPhones Android phones USB flash drives SD & microSD cards External drives RAID arrays NAS devices CompactFlash Apple proprietary SSDs
Common scenarios

The situations we see every week

Most recoveries fall into one of these categories. The right approach depends on what failed and how soon you stopped using the device.

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Water and liquid damage

Phones dropped in the surf, laptops that copped a coffee, drives caught in a flooded garage. Corrosion starts the second water touches the circuitry. Do not power it on. Bring it in.

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Accidentally deleted or formatted

Recycle bin emptied, drive formatted, phone factory-reset without a backup. The data is often still physically present on the medium. The sooner you stop writing to it, the better.

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Clicking or grinding drives

The head has crashed onto the platter. Every power cycle scratches more data into nothing. Mechanical recovery means head replacement and platter-level work in a controlled environment.

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SSD and flash failure

Controller failures, NAND degradation, and firmware corruption. We bypass dead controllers and read directly from the memory chips, then reconstruct the file system in software.

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Dead phones, no backup

Cracked screen on a phone that won't sync to iCloud. Boot loop on an Android that holds two years of photos. We extract data from the storage chip directly when the rest of the phone is gone.

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RAID and NAS failure

Multiple drives down, parity rebuild gone wrong, controller dead. RAID recovery requires imaging every member drive first and reconstructing the array offline. We do not write to your originals.

Pricing

Three tiers. Transparent. No surprises.

The tier is determined by what's wrong with the device, not by what you'd prefer. We confirm the tier and the fixed price after assessment, never before. You only ever agree to a known number before we start work.

Logical Recovery
From$400
$400 to $950

Software-level recovery from drives that are still healthy hardware. No physical damage, no cleanroom work required.

  • Accidentally deleted files
  • Formatted or reset drives
  • Corrupted partitions and file systems
  • Healthy drives, missing data
Hardware Recovery
From$1,500
$1,500 to $2,800

Physical failures that require bench work. Component-level repair, controller bypass, firmware fixes, NAND chip-off recovery.

  • PCB and controller failures
  • SSD controller and NAND faults
  • Water damage with corrosion treatment
  • Phone storage chip extraction
Critical Recovery
From$3,000
From $3,000, quoted per case

Severe physical damage requiring Class 100 cleanroom intervention, platter transplants, RAID rebuilds, or encrypted volume recovery.

  • Clicking, grinding, or beeping drives
  • Head crash and platter contamination
  • Fire and severe physical damage
  • Multi-disk RAID array failure
  • Encrypted volume recovery
  • Class 100 cleanroom recovery available
No recovery, no full fee. If we cannot recover your data, you pay only a $150 attempt fee. You never pay the full recovery price for an unsuccessful job. Every quote is fixed-price and agreed before work starts.
How it works

The recovery process, step by step

The same workflow on every job. No surprises, no scope creep, no unexpected invoices.

1

Free assessment

You send the device to us by Express Post or courier. We open it, diagnose the failure mode, and tell you honestly whether the data is reachable, how long it will take, and the fixed price to recover it. The assessment costs nothing.

2

You approve the quote

Nothing happens to your device until you say so. The quote is the quote. No upselling, no surprise fees mid-job, no "we found something else" calls.

3

Forensic imaging first

Before any recovery attempt, we make a bit-for-bit image of the drive. All recovery work happens against the image, never the original. Your media is preserved exactly as it arrived.

4

Recovery in the right environment

Logical work happens at the bench. Mechanical work happens in a controlled environment. Severe physical damage goes into a Class 100 cleanroom for platter-level recovery.

5

Secure delivery

Your recovered data is returned to you on a new drive of your choice. Your original device is returned intact. Temporary copies on our systems are securely wiped after delivery.

Why ADR

The credentials that matter

Data recovery customers are right to be cautious. Anyone can put up a website. Here is what stands behind ours.

16
Years of bench experience
via iFix Electronics
35,000+
Devices serviced
iFix lifetime total
NSW
Approved Health
vendor
Class 100
Cleanroom recovery
available
$150 max
If recovery fails
never the full price
Fixed
Price quoted
before any work begins

Advanced Data Recovery is the specialist recovery arm of iFix Electronics, an established Central Coast NSW electronics workshop operating since 2010. Same bench, same operator, same standard of work, presented as a dedicated specialist service.

Australia-wide mail-in recovery

You don't need to be on the Central Coast. We accept devices from every state and territory. Pack it carefully, ship it tracked and insured, and we will handle the rest.

Most mail-in customers are back in possession of their data inside three weeks. Logical recoveries are faster, cleanroom work takes longer. We give a realistic timeframe after the assessment, never before.

You receive the shipping address immediately after starting an assessment, along with packing instructions and your unique job reference. Mail-in only, no walk-in service.

How to send a device

  1. Start a free assessment using the form below. Tell us the device type and what's happened to it.
  2. We email you back within one business day with the shipping address and a job reference.
  3. Pack the device in anti-static packaging, then a padded box. Ship via Australia Post Express or a courier with tracking and insurance.
  4. On arrival we open it, diagnose the failure, and email a fixed-price quote.
  5. You approve. We recover. We ship your data back on a new drive.
Recovery guides

What's happening, what to do

In-depth guides for the most common data loss scenarios. Each one explains what's going on inside the device, what to do in the first hour, and what recovery actually involves.

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My hard drive is clicking

A clicking drive means the heads have crashed onto the platters. Every power cycle makes it worse. What the click means and why recovery is Critical-tier work.

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I dropped my phone in water

The phone may be finished but the storage chip usually isn't. Why the rice trick doesn't work, when chip-off is the answer, what to do in the first hour.

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My external drive isn't showing up

Cable, port, driver, or dead drive. Walk through the self-checks in the right order, learn when to stop trying yourself, and what specialist recovery does.

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I formatted the wrong drive

Format doesn't actually delete your data. It removes the file system map. As long as you stop writing to the drive immediately, most files are recoverable.

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My SSD just died

SSDs fail differently from hard drives. No clicking, no slow death. DIY tools rarely work. Why SSD recovery is its own specialty.

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All recovery guides

Browse the full library. More guides are added as we cover the recovery scenarios we see most often in the workshop.

Questions

Things people ask before sending us a drive

How much does data recovery cost?
Recovery is priced in three tiers. Logical recovery starts at $400, hardware recovery starts at $1,500, critical and cleanroom work starts at $3,000. Every job receives a free initial assessment and a fixed-price quote before any work begins. If the recovery is unsuccessful, you pay a $150 attempt fee only, never the full recovery price.
What if my drive is clicking, grinding, or not spinning?
Stop using it immediately. Do not power it on again. A clicking or grinding drive usually means the read/write heads have crashed onto the platters, and every power cycle scratches more data into nothing. This is Critical Recovery work because it requires Class 100 cleanroom intervention, donor drive sourcing, and head transplant. Recovery costs are quoted per case from $3,000, with the formal quote fixed before any work begins.
Can you recover from water damage?
Yes. Water damage is one of the most common scenarios we see. The critical thing is not to power the device on or try to charge it. Corrosion starts the moment water touches the circuitry. Get it to us as soon as possible. We treat the corrosion, repair the affected circuitry, and extract the data from the storage chip where the device itself is too damaged to revive.
Do you handle SSDs and modern Apple drives?
Yes. We work on SATA SSDs, NVMe drives, and Apple proprietary SSDs found in MacBook Pro Retina onwards. Recovery techniques include controller workarounds, firmware-level repair, and NAND chip-off extraction for severe controller failures. Apple proprietary SSDs vary significantly by generation and require specific tooling.
How long does recovery take?
Logical recoveries usually run 5 to 10 business days. Hardware and cleanroom work runs 2 to 4 weeks depending on parts availability and complexity. We give you a realistic timeframe after the initial assessment, not before. Anyone who quotes a recovery turnaround without seeing the device first is guessing.
Can I send my device from anywhere in Australia?
Yes. We accept mail-in recoveries from every state and territory. Pack the device in anti-static packaging and a padded box, ship tracked and insured via Australia Post Express or a courier. We assess it, quote it, recover the data, and return everything on a new drive of your choice.
What happens to my data and my drive after recovery?
Your recovered data is returned to you on the medium of your choice, usually a new external drive. The original drive is returned intact. We securely wipe any temporary working copies from our systems after delivery. If you would prefer the original drive destroyed rather than returned, we can do that at no extra cost.
What if another shop told me my data is unrecoverable?
Get a second opinion. After 16 years of bench experience via iFix Electronics, the parent operator, we regularly succeed where others have given up. The free assessment costs nothing and tells you definitively whether the data is reachable. Worst case, you have certainty. Best case, you get your data back.
Can you provide a confidentiality agreement or NDA?
Yes. We provide standard non-disclosure agreements on request, especially for legal proceedings, business records, and forensic work. The standard arrangement covers technical staff working on the recovery and remains in effect until the work is complete and data is delivered. If your business or legal counsel requires specific terms, we can review and sign your NDA instead.
How do you handle data security during recovery?
Every device is logged on arrival with a unique job reference. The device and any working images are accessible only to the technician handling the job. Working copies live on isolated workstations during recovery. Temporary copies are securely wiped from our systems after delivery. The recovered data is shipped only to the address you confirm. We do not retain copies after the job closes.
Do you provide a written recovery report?
Yes, on request. Standard recoveries return the data on a new drive with a brief summary of what was recovered. For legal, forensic, or insurance purposes, we provide a detailed written report covering device identification, failure mode diagnosis, methodology used, and a complete inventory of recovered files. The report is suitable for use with solicitors, insurers, or insurance claims.
What is the difference between data recovery and computer repair?
Data recovery focuses on retrieving the contents of a storage device, regardless of whether the device itself is repairable. Computer repair focuses on returning the device to working order. We specialise in data recovery. Our parent operator iFix Electronics handles general repair. If your priority is the data, you are in the right place. If your priority is the working device, iFix Electronics may be the better starting point.
Is the assessment really free?
Yes. The assessment is free. You pay nothing to find out whether your data is recoverable and what it will cost. The $150 attempt fee only applies if you approve a recovery quote and the recovery is then unsuccessful. If we tell you up front the data is unreachable, you owe us nothing.

The longer the device sits, the lower the success rate.

Most data is still recoverable the day it fails. Most data is still recoverable a week later. Some data stops being recoverable after a few power-on attempts. If the data matters, start the assessment today.